01685 873334 or 874000

Staff – People you can trust

Staff – People you can trust

Our person – centred approach focuses on matching the support worker to individual needs, based on personality, interests and beliefs, resulting in a valuable sense of companionship, positive rapport and a constructive and trusting relationship.  Our team consists of compassionate and inspirational staff who put their hearts and souls into delivering the best possible standards of care, entirely tailored to people’s unique needs, personality and wishes.  We take pride in helping people feel safe, happy, valued, empowered and to live more fulfilling lives.

Staff Qualifications

At Castle Care we have a close knit team of 12 staff in total. The Manager is a qualified Registered mental health nurse and the 11 support staff have all received training so that they may carry out their job efficiently, and provide the best possible care. External training has been arranged with HSC consultancy based in Caerphilly who will deliver elements of Induction (CIEH Accredited).

All support workers receive training in:

  • Safe administration of medication
  • POVA – Protection of vulnerable adults
  • Manual handling
  • Care Council Induction Framework
  • Health and safety
  • Mental Health awareness
  • Mental Health First Aid
  • PBM (positive behaviour management)
  • Effective Communication level 1/2
  • NVQ training In line with job requirements
Staff Experience

Our staff are expected to attend training courses on a regular basis as and when required in order to maintain consistent high standards of care provision. Staff will also attend policy and working updates within the organisational framework. Staff will undergo a rigid recruitment procedure ensuring that they hold current and relevant qualifications in line with their job description.

Registered Provider is:

Castle Care Specialist Services Ltd.
The Castle
162 Cardiff Rd
CF44 6UY

The relevant qualifications of the Registered Provider are:

  • CSSIW Registration No: WO70001183
  • Company registration No:   6694399
  • Registered Manager: Mrs Melanie Morgan
  • The relevant qualifications of the Registered Manager are: Dip RMN/ NVQ4